Privacy Policy

At Harrogate Tuition Centre, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Harrogate Tuition Centre is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Our websites use cookies to collect information.  This includes information about browsing behaviour by people who access our websites.  This includes information about pages viewed and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

Types of data we collect

Website Cookies

Our websites use cookies to collect information.  This includes information about browsing behaviour by people who access our websites.  This includes information about pages viewed and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

Google Analytics

When someone visits www.harrogatetuitioncentre.co.uk we use a third party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing List

When you contact us for a free assessment we will take personal information from you to arrange a suitable date for this to happen including the full name of parent and child, details of any serious allergies, age of the child, a parent’s phone number and email address. This personal information will be permanently deleted after 3 months if you decide not to sign up for a course of tuition.

If you do decide to go ahead with a course of tuition at Harrogate Tuition Centre we will take further personal information such as your address and also your child’s school for the purpose of tailoring the tuition towards the exam board utilised by the school.

We will ask for consent to your child featuring in photographs or videos for marketing purposes and celebrating success. You will have the option of subscribing to a sms text reminder service before the tuition session for your convenience via our providers 10to8.com. Don’t worry they won’t contact you directly to sell you anything or you’re your details on. They are also GDPR compliant.

You will have the option of subscribing to our e-newsletter. We use this information for a couple of reasons: to tell you your child’s progress; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see  HYPERLINK “https://mailchimp.com/legal/privacy/” MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Matthew O’Leary.

Third Parties

Information about students will only ever be shared between the owner (who is also the data protection officer) and the assigned tutor. This is so that student progress can be monitored effectively.

Personal information is kept secure on our firewall protected servers and our Google Cloud Service accounts.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Matthew O’Leary at info@harroagtetuitioncentre.com

Changes to this privacy notice

We will review this policy annually.

– August 2018

Safeguarding and Child Protection Policy

  1. Safeguarding Children Policy:

Harrogate Tuition Centre believes that it is always unacceptable for a child or young person to experience abuse of any kind and recognises its responsibility to safeguard the welfare of all children and young people, by a commitment to practice, which protects them.

We recognise that:

  • the welfare of the child is of paramount importance
  • all children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse
  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

The purpose of the policy:

  • To provide protection for the children and young people who receive Harrogate Tuition Centre services.
  • To provide guidance on procedures for staff in the event that they suspect a child or young person may be experiencing, or be at risk of, harm.

This policy applies to all staff or anyone working on behalf of Harrogate Tuition Centre.

We will seek to safeguard children and young people by:

  • valuing them, listening to and respecting them
  • adopting child protection guidelines through procedures and a code of conduct for staff
  • ensuring all staff are DBS checked
  • sharing information about child protection and good practice with children, parents and staff
  • sharing information about concerns with agencies who need to know, and involving parents and children appropriately
  1. Child Protection Policy

This policy applies to all staff and anyone working on behalf of Harrogate Tuition Centre.

The purpose of this policy:

  • to protect children and young people who receive Harrogate Tuition Centre’s services.
  • to provide tutors with the overarching principles that guide our approach to child protection;

Harrogate Tuition Centre believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice in a way that protects them.

Legal framework

This policy has been drawn up on the basis of law and guidance that seeks to protect children, namely:

  • Children Act 1989
  • United Convention of the Rights of the Child 1991
  • Data Protection Act 1998
  • Sexual Offences Act 2003
  • Children Act 2004
  • Protection of Freedoms Act 2012
  • Relevant government guidance on safeguarding children

We recognise that:

  • the welfare of the child is paramount, as enshrined in the Children Act 1989
  • all children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have a right to equal protection from all types of harm or abuse
  • some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

We will seek to keep children and young people safe by:

  • valuing them, listening to and respecting them
  • adopting child protection practices through procedures and a code of conduct for staff and volunteers
  • developing and implementing an effective e-safety policy and related procedures
  • providing effective management for staff and volunteers through supervision, support and training
  • sharing information about child protection and good practice with children, parents, staff and volunteers
  • sharing concerns with agencies who need to know and involving parents and children appropriately.
  1. E-Safety Policy

This policy and the procedures that it underpins apply to all staff and anyone working on behalf of Harrogate Tuition Centre.

  • To protect children and young people who receive Harrogate Tuition Centre services and who make use of information technology (such as mobile phones, tablets and the internet) as part of their involvement with us;
  • To provide staff with the overarching principles that guides our approach to e-safety;
  • To ensure that, as an organisation, we operate in line with our values and within the law in terms of how we use information technology.

We recognise that:

The welfare of the children/young people who come into contact with our services is paramount and should govern our approach to the use and management of electronic communications technologies.

All children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse;

Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare and in helping young people to be responsible in their approach to e-safety;

The use of information technology is an essential part of all our lives; it is involved in how we as an organisation gather and store information, as well as how we communicate with each other. It is also an intrinsic part of the experience of our children / young people, and is greatly beneficial to all. However, it can present challenges in terms of how we use it responsibly and, if misused either by an adult or a young person, can be actually or potentially harmful to them.

We will seek to promote e-safety by:

Developing a range of procedures that provide clear and specific directions to staff on the appropriate use of ICT;

Supporting and encouraging the young people using our service to use the opportunities offered by mobile phone technology and the internet in a way that keeps themselves safe and shows respect for others;

Supporting and encouraging parents and carers to do what they can to keep their children safe online and when using their mobile phones and game consoles;

Use our procedures to deal firmly, fairly and decisively with any examples of inappropriate ICT use, complaints or allegations, whether by an adult or a child/young person (these may include breaches of filtering, illegal use, cyberbullying, or use of ICT to groom a child or to perpetrate abuse);

Informing parents and carers of incidents of concern as appropriate;

Informing Ofsted of incidents of concern as appropriate;

Reviewing and updating the security of our information systems regularly;

Providing adequate physical security for ICT equipment;

Ensuring that usernames, logins and passwords are used effectively;

Using only official email accounts provided via the organisation, and monitoring these as necessary;

Ensuring that images of children, young people and families are used only after their written permission has been obtained, and only for the purpose for which consent has been given;

Any social media tools used in the course of our work with children, young people and families must be risk assessed in advance by the member of staff wishing to use them;

Providing effective management for staff and volunteers on ICT issues, through supervision, support and training;

Examining and risk assessing any emerging new technologies before they are used within the organisation.

We are committed to reviewing our Safeguarding, Child Protection and e-safety policies and associated good practice annually.

Health and Safety Policy

 The health, safety and welfare of all the people who work or learn at Harrogate Tuition Centre are of fundamental importance.

We aim to provide a safe, secure and pleasant working environment for everyone. The Managing Director, Matthew O’Leary takes responsibility for protecting the health and safety of all children and adults on our premises.

The Health and Safety at Work Act requires all workers including supply workers and contractors working on the premises to conduct themselves in a manner in which they pose no risk to their own or other person’s health and safety: ‘other persons’ includes contractors, students and visitors.

Risk Assessment

There are several aspects to risk assessment:

o Annual Health and Safety Inspection of the tuition centre premises undertaken by the Managing Director.

o Continuous identification of hazards and risks on a daily basis.

o Assessment of any substance or material introduced into the tuition centre to ensure compliance with IOSH regulations.

o Assessment of any new activity or procedure introduced into the tuition centre.

Site Security

While it is difficult to make the site totally secure, we will do all we can to ensure that the tuition centre is a safe environment for all who work or learn here. The external office door is always kept closed. Visitors will communicate with the office via the outside intercom. Access to the office will be permitted by the Managing Director only.

We require all adult visitors who arrive in normal tuition centre hours to sign the visitors’ book at the office desk, and will be supervised by the Managing Director at all times.

If any adult working in the tuition centre has suspicions that a person may be trespassing on site, they must inform the Managing Director immediately. The Managing Director will warn any intruder that they must leave the tuition centre site straight away. If the Managing Director has any concerns that an intruder may cause harm to anyone on site, the police will be contacted.

Fire and Emergency Procedures

Adult workers and students are shown the fire exit when first visiting the tuition centre.

Arrangements are made by the Landlord to monitor the condition of all fire prevention equipment in the building regularly. This includes the visual inspection of fire extinguishers, and the testing of the fire alarm system.

 

 

 

Safety of Children

It is the responsibility of each worker to ensure that all curriculum activities are safe. The Managing Director will identify any specific risks related to equipment or activities in their area of responsibility. Any concerns about student safety should be brought to the attention of the Managing Director without delay.

If an accident happens which results in an injury to a child, first aid procedures will be followed. We keep first aid equipment in the workers room. The Managing Director is a trained first aider. If necessary, assistance will be called from the emergency services and parents contacted as a matter of urgency.

Incidents are recorded in the Accident Record.

Physical restraint of students

There may be rare occasions where it is necessary for workers to restrain a pupil physically, to prevent them from inflicting injury to others, causing self-injury, damaging property, or being disruptive. In the first instance a verbal instruction should be given, if this is not effective then only the minimum force necessary may be used, and any action taken must be only to restrain the pupil. If restraint has been required, a written report will be made and handed to the Managing Director.

Medicines

Medicines should only be taken to the tuition centre when essential; that is where it would be detrimental to a student’s health if the medicine were not administered during the learning time. Harrogate Tuition Centre will only accept medicines that have been prescribed by a doctor or medical practitioner. Medicines should always be provided in the original container as dispensed by a pharmacist and include the prescriber’s instructions for administration.

Parents/Carers are requested to ask, where clinically appropriate, that medicines are prescribed in dose frequencies which enable it to be taken outside learning time hours. Medicines that need to be taken three times a day could be taken in the morning, after learning time hours and at bedtime.

Parents/Carers must specifically request in writing that the tuition centre administers any medication.

Medicines should be handed in to a member of workers in the tuition centre who will record the details in the Medication Record file. Written details include:

  • the child ’s name
  • name of medicine
  • prescribed dose
  • time/frequency of administration

Our tuition centre does not provide lunchtime meals. Children bringing their own packed lunches are provided with a suitable place to eat it and we supervise them during this time.

If a student has an allergy, the Parent/Carer must inform Harrogate Tuition Centre prior to their arrival.

Internet safety

Children will be monitored at all times when accessing the internet to ensure that only learning specific programs or websites are accessed. This includes the restricted access of all forms of social media.

Criminal acts

The worker or Managing Director will investigate any incidents of theft involving children. If there are serious incidents of theft from the tuition centre site, the police will be informed and a record kept in the incident book. Should any incident involve physical violence against a worker, we will report this to the Health and Safety Executive and North Yorkshire County Council Virtual School Headteacher, and support the person in question if he or she wishes the matter to be reported to the police.

The health and welfare of our workers

The tuition centre takes very seriously the need to safeguard the health and welfare of all our workers.

Violence, threatening behaviour or abuse directed against tuition centre workers are not acceptable. If such incidents do occur, these will be taken seriously, and action will be taken including the right to refuse education provision to the student.

Monitoring and review

The governing body has delegated to the Managing Director the responsibility to carry out regular risk assessments, with the object of keeping the tuition centre environment safe.

The Managing Director implements the tuition centre’s health, safety and welfare policy on a day-to-day basis, and ensures that all workers are aware of the details of the policy as it applies to them.